General Terms of Sale

The company nutriclair - Julien Paget is registered in the register of trade under the number RCS 503912016 comes. Its postal address is 162 rue Jean Moulin - 38490 - Saint André le gas - France and its email address is

Any order for a product listed in the website's online store requires consultation and prior acceptance of these terms and conditions of sale. The click of validation of the order implies a full acceptance of the present. This "digital signature" click


The purpose of these terms and conditions is to define the rights and obligations of the parties in the online sale of nutriclair-provided goods to the consumer.

Order confirmation:

Contractual information will be confirmed by e-mail to the address indicated by the consumer within the purchase order.

Proof of the transaction:

Computerized records, stored in the computer systems of the company nutriclair - Julien Paget under reasonable security conditions are considered evidence of communications, orders and payments made between the parties.

The archiving of purchase orders and invoices is carried out on a reliable and durable medium that can be produced as proof.

Product information:

Every effort has been made to ensure the accuracy of the information presented on Naturals - Julien Paget or his suppliers are nevertheless not responsible for the consequences, incidents, special damage resulting from electronic transmissions or the accuracy of the information transmitted even in the event that Naturals - Julien Paget was aware of the possibility of such damage. The names and brands of products and manufacturers are used only for identification purposes. Photos, descriptions and prices of the products are not contractual.

The duration of the offer and the price of the offer:

Our prices are valid for the day.

Delivery method:

The products are delivered to the address indicated by the consumer on the purchase order and only on the geographical areas we serve.

All products start from our premises in perfect condition. The customer must report to the carrier (or the postman) any small trace of shock (holes, crush marks etc.) on the package, and if necessary to refuse the package. A new identical product will then be returned to you at no cost.

The exchange of any declared product, after that, damaged during transport, without any reservations has been issued at the receipt of the parcel, will not be able to be taken care of.

As with any shipment, it is possible to be delayed or the product may go astray. In such a case, we contract the carrier to start an investigation. Every effort is made, as long as necessary, to find this package. If necessary, the merchant will be reimbursed by the carrier and will deliver a new parcel identical to his expenses.

We do not accept responsibility for the longer delivery times due to the carrier, especially in the event of product loss, inclement weather or strike action.

Delivery problem due to the carrier:

Any anomaly concerning the delivery (damage, product missing from the delivery voucher, damaged parcel, broken products ...) must be indicated on the delivery voucher in the form of a 'handwritten reserve', accompanied by the customer's signature.

At the same time, the consumer will have to confirm this anomaly by sending the carrier within (2) two working days following the delivery date a registered letter with acknowledgement of the claims.

The consumer will have to send a copy of this mail to Naturals - 162 rue Jean Moulin - 38490 - Saint André the gas - France. Without this, we do not exchange.

Delivery errors:

The consumer must make any claim ofdelivery error and/or non-compliance of the products in kind or in quality in relation to the indications on the purchase order with nutriclairon the day of delivery or no later than the first working day following delivery.

After this time, any claim will be dismissed.

The formulation of this complaint with Naturals can be made at Naturals - Julien Paget - 162 rue Jean Moulin - 38490 - Saint André the gas - France.

Any claim not made in the rules set out above and within the time limit will not be taken into account and will relieve the VENDEUR of any liability to the consumer.

In the event of a delivery error or exchange, any product to be exchanged or refunded must be returned to the VENDEUR as a whole and in its original packaging in impeccable condition at Naturals - 162 rue Jean Moulin - 38490 - Saint André the gas - France.

To be accepted, any return will have to be reported and have the prior approval of Nutriclair - Julien Paget, who in case of agreement will send the parcel back to the right address.

The costs of sending are borne by Naturals,except in the event that it turns out that the product does not correspond to the declaration of origin made by the consumer in the right direction of return.

Product warranty:

The provisions of these cannot deprive the consumer of the legal guarantee that obliges the professional seller to guarantee it against all the consequences of hidden defects of the thing sold.

Therefore, in the event of damage to a person or property by default of the product, only the responsibility of the manufacturer of the product can be sought by the consumer, on the basis of the information contained on the packaging of that product.

The warranty period is one year (1 year). Excluded from this guarantee are all products modified or repaired by the customer or by any entity other than the providers chosen by Naturals.

The warranty can be extended according to the terms provided in store and on the site in the workshop section.

Right of retraction:

The right of withdrawal applies only to individuals.

In accordance with Articles L. 120-20, the consumer has fourteen (14) calendar days to return, at his own expense, the products not suitable for him. This period runs from the day the consumer's order is received. Any returns can be reported beforehand to naturals customerservice. The product will have to be returned to Naturals - Julien Paget - 162 rue Jean Moulin - 38490 - Saint André the gas - France.

Sensitive products (such as DVD, CD, Software) must not have been unsealed, so that the consumer can benefit from the right of withdrawal.

Only the products returned as a whole, in their original packaging complete and intact, and in perfect resale condition, will be taken back. Any product that has been damaged, or whose original packaging has been damaged, will not be refunded, taken back or exchanged. This right of withdrawal is exercised without penalty, with the exception ofthesending and return costs. In the event of the exercise of the right of withdrawal, the consumer has the choice of requesting either the refund of the sums paid or the exchange of the product. In the case of an exchange, the shipment will be at the consumer's expense.

In the event of the exercise of the right of withdrawal, Naturals will make every effort to reimburse the consumer within thirty days.

Rights to use:

The use of the marks present on the site is strictly prohibited.

Force majeure:

Neither party has failed in its contractual obligations, as long as their execution will be delayed, hindered or prevented by a fortuitous case of force majeure. Any irresistible fact or circumstance, external to the parties, unpredictable, inevitable, beyond the will of the parties and which cannot be prevented by the parties, despite all reasonably possible efforts, will be considered a case of force majeure.

The party affected by such circumstances will notify the other party within ten business days of the date on which it has become aware.

The two parties will then come together, within three months, unless the force majeure is not necessary, to examine the impact of the event and agree on the conditions under which the contract will be continued. If the case of force majeure lasts longer than one month, these terms and conditions may be terminated by the aggrieved party.

Expressly, are considered as cases of force majeure or fortuitous cases, in addition to those usually retained by the jurisprudence of French courts and courts: the blocking of means of transport, earthquake, fires, storms, flooding, lightning, the shutdown of telecommunications networks or difficulties specific to telecommunications networks outside customers.

Non-partial validation:

If one or more stipulations of these terms and conditions are held to be un validated or declared unregitions under a law, regulation or as a result of a final decision of a competent court, the other stipulations will retain their full strength and scope.


The failure of one party to avail itself of a breach by the other party to any of the obligations covered under these terms and conditions of sale cannot be construed in the future as a claim to the obligation at issue.

Applicable law:

These terms and conditions are subject to French law. This is the case for the rules of funds as well as for the rules of form.

In the event of a dispute or complaint, the consumer will first turn to Naturals for an amicable solution.

Personal data protection:

All the data you entrust to us is so that you can process your orders.

Under Law 78-17 of January 6, 1978, relating to computers, files and freedoms, you have with Naturals a right to correct, consult, modify and delete the data that you have given us. This right can also be exercised online.


Any order placed through wins the customer's support, without any restrictions, to the general terms of sale of nutriclair.

In the event of a sale to a legal entity, any different regarding the sale (price, CGV, products, etc.) will be submitted to French law before the Commercial Court of the head office of Naturals.