General Terms and Conditions of Sale

The company nutriclair – Julien Paget is registered in the commercial register under the number RCS 503912016 vienne. His postal address is 162, rue Jean Moulin – 38490 – Saint André le gaz – France and his e-mail address is

Any order for a product appearing in the online store of the site implies the consultation and prior acceptance of these general conditions of sale. The click of validation of the order implies a full acceptance of the present. This click has the value of "digital signature"


The purpose of these general conditions is to define the rights and obligations of the parties in the context of the online sale of goods offered by nutriclair to the consumer.

Order confirmation:

The contractual information will be confirmed by e-mail to the address indicated by the consumer in the order form.

Proof of transaction:

The computerized records, kept in the computer systems of the company nutriclair – Julien Paget under reasonable conditions of security are considered as proof of communications, orders and payments between the parties.

The archiving of purchase orders and invoices is carried out on a reliable and durable medium that can be produced as proof.

Product Information:

Every effort has been made to ensure the accuracy of the information presented on Nutriclair – Julien Paget or its suppliers are nevertheless not responsible for any consequences, incidents, special damages resulting from electronic transmissions or the accuracy of the information transmitted even in the event that Nutriclair – Julien Paget was aware of the possibility of such damages. The names and brands of products and manufacturers are used for identification purposes only. The photos, descriptions and prices of the products are not contractual.

Period of validity of the offer and its price:

Our prices are valid for the day.

Method of delivery:

The products are delivered to the address indicated by the consumer on the order form and only to the geographical areas we serve.

All products leave from our premises in perfect condition. The customer must report to the carrier (or the postman) the slightest trace of shock (Holes, traces of crushing etc ..) on the package, and if necessary to refuse the package. A new identical product will then be returned to you free of charge.

The exchange of any product declared, after the fact, damaged during transport, without any reservation having been issued upon receipt of the package, can not be taken care of.

As in any shipment, it is possible to suffer a delay or that the product gets lost. In such a case, we contract the carrier to start an investigation. Every effort is made, for as long as necessary, to find this package. If necessary, the merchant will be reimbursed by the carrier and will deliver a new identical package at his expense.

We decline all responsibility for the extension of delivery times due to the carrier, in particular in the event of loss of products, bad weather or strike.

Delivery problem due to the carrier:

Any anomaly concerning the delivery (damage, missing product compared to the delivery note, damaged package, broken products ...) must be indicated on the delivery note in the form of "handwritten reserve", accompanied by the signature of the customer.

The consumer must at the same time confirm this anomaly by sending the carrier within (2) two working days of the date of delivery a registered letter with acknowledgment of receipt setting out the said claims.

The consumer must send a copy of this letter to Nutriclair – 162, rue Jean Moulin – 38490 – Saint André le gaz – France. Without this observation, we do not carry out any exchange.

Delivery errors:

The consumer must make to nutriclair,the same day of delivery or at the latest the first working day following delivery, any claim of delivery error and / or non-conformity of the products in kind or quality compared to the indications on the order form.

Beyond this period, any claim will be rejected.

The formulation of this claim with Nutriclair may be made to Nutriclair – Julien Paget – 162, rue Jean Moulin – 38490 – Saint André le gaz – France.

Any claim not made in the rules defined above and within the time limits can not be taken into account and will release THE SELLER from any responsibility towards the consumer.

In the event of a delivery or exchange error, any product to be exchanged or refunded must be returned to the SELLER in its entirety and in its original packaging in impeccable condition to Nutriclair – 162, rue Jean Moulin – 38490 – Saint André le gaz – France.

To be accepted, any return must be reported and have the prior agreement of Nutriclair - Julien Paget, which in case of agreement will forward the package to the right address.

Shipping costs are the responsibility of Nutriclair,except in the event that it turns out that the product does not correspond to the declaration of origin made by the consumer in the right direction of return.

Product Warranty:

The provisions here of these terms and conditions may not deprive the consumer of the legal guarantee which obliges the professional seller to guarantee him against all the consequences of hidden defects of the thing sold.

Consequently, in the event of damage caused to a person or property by default of the product, only the responsibility of the manufacturer of the latter may be sought by the consumer, on the basis of the information appearing on the packaging of said product.

The warranty period is one year (1 year). Excluded from this warranty are all products modified or repaired by the customer or by any other entity than the service providers chosen by Nutriclair.

The warranty can be extended according to the terms and conditions provided in store and on the site in the workshop section.

Right of withdrawal:

The right of withdrawal only applies to natural persons.

In accordance with Articles L. 120-20, the consumer has a period of Fourteen (14) calendar days to return, at his expense, the products that do not suit him. This period runs from the day of receipt of the consumer's order. Any return may be reported in advance to Nutriclair's customer service. The product must be returned to Nutriclair – Julien Paget – 162, rue Jean Moulin – 38490 – Saint André le gaz – France.

Sensitive products (such as DVDs, CDs, Software) must not have been unsealed, so that the consumer can benefit from the right of withdrawal.

Only products returned as a whole, in their complete and intact original packaging, and in perfect condition for resale, will be taken back. Any product that has been damaged, or whose original packaging has been damaged, will not be refunded, taken back or exchanged. This right of withdrawal is exercised without penalty, with the exception ofshipping and return costs. In the event of the exercise of the right of withdrawal, the consumer has the choice to request either the refund of the sums paid, or the exchange of the product. In the case of an exchange, the reshipment will be at the expense of the consumer.

In case of exercise of the right of withdrawal, Nutriclair will make every effort to reimburse the consumer within thirty days.

Rights of use:

The use of the trademarks present on the site is strictly prohibited.

Force majeure:

Neither party will have failed in its contractual obligations, insofar as their performance will be delayed, hindered or prevented by a fortuitous event of force majeure. Will be considered as a case of force majeure any irresistible fact or circumstance, external to the parties, unpredictable, inevitable, independent of the will of the parties and which can not be prevented by the latter, despite all reasonable efforts.

The party affected by such circumstances will notify the other within ten working days of becoming aware of the date on which it becomes aware.

The two parties will then come together, within three months, unless impossible due to the case of force majeure, to examine the impact of the event and agree on the conditions under which the execution of the contract will be continued. If the case of force majeure has a duration of more than one month, these general conditions may be terminated by the injured party.

Expressly, are considered as cases of force majeure or fortuitous cases, in addition to those usually retained by the jurisprudence of the French courts and tribunals: the blocking of means of transport, earthquake, fires, storms, flood, lightning, the shutdown of telecommunications networks or difficulties specific to telecommunication networks external to customers.

Partial non-validation:

If one or more stipulations of these general conditions are held to be not validated or declared as such in application of a law, a regulation or following a final decision of a competent court, the other stipulations will retain all their force and scope.


The fact that one of the parties does not rely on a breach by the other party of any of the obligations referred to in the context of these general conditions of sale cannot be interpreted for the future as a claim to the obligation in question.

Applicable law:

These general conditions are subject to French law. This is the case for both the rules of funds and the rules of form.

In the event of a dispute or complaint, the consumer will first contact Nutriclair to obtain an amicable solution.

Protection of personal data:

All the data you entrust to us is in order to be able to process your orders.

Under The law No. 78-17 of 6 January 1978 relating to data processing, files and freedoms, you have the right to rectify, consult, modify and delete the data you have communicated to us. This right can also be exercised online.


Any order placed through implies the customer's adherence, without any restriction, to nutriclair's general conditions of sale.

In case of sale to a legal person, any dispute relating to the sale (price, GTC, products ...) will be subject to French law before the Commercial Court of the registered office of Nutriclair.